Privacy Policy

1. Scope

This Privacy Policy applies to information collected by MEBIRICA through mebirica.com, communications with prospective and current clients, and the medical billing, revenue cycle management, coding, credentialing, authorization, virtual assistant, and related back-office services we provide.

When MEBIRICA processes protected health information on behalf of a healthcare provider, the provider remains responsible for its own privacy notices and legal obligations. Our handling of that information is also subject to our agreement with the provider.

2. Information We Collect

Information you provide

• Contact and professional information, such as your name, work email, practice or organization, job title, and communication preferences.
• Inquiry and service information, including the services you are interested in and details you choose to provide about your practice or billing needs.
• Client account, contracting, billing, payment, onboarding, and support information.
• Operational data supplied for services, which may include patient, payer, claim, clinical coding, payment, credentialing, and other healthcare information.

Information collected automatically

We and our service providers may collect device, browser, IP address, referring page, pages viewed, approximate location, date and time, and similar log or usage information through cookies and related technologies.

Information from other sources

We may receive information from clients, authorized users, payers, clearinghouses, electronic health record or practice management systems, credentialing sources, government programs, and vendors involved in providing the requested services.

3. How We Use Information

• Provide, operate, support, secure, and improve our website and services.
• Respond to inquiries, schedule consultations, prepare proposals, and manage client relationships.
• Perform medical billing, coding, claims, payment posting, accounts receivable, denial, credentialing, authorization, reporting, and related services authorized by a client.
• Process fees, maintain business records, troubleshoot issues, and prevent fraud or misuse.
• Meet contractual, legal, regulatory, audit, and compliance obligations.
• Send service communications and, where permitted, relevant business updates. You may opt out of marketing emails at any time.

4. HIPAA and Protected Health Information

Where MEBIRICA acts as a business associate under the Health Insurance Portability and Accountability Act (HIPAA), we use and disclose protected health information only as permitted by the applicable Business Associate Agreement, client instructions, and law. We maintain administrative, technical, and physical safeguards designed to protect such information.

This website and its general contact form are not intended to receive patient records, clinical details, Social Security numbers, insurance member IDs, or other protected health information. Authorized clients should use only approved secure channels.

5. How We Share Information

We do not sell personal information. We may disclose information:

• To vendors and subcontractors that support hosting, communications, security, analytics, payment processing, claims, clearinghouse, credentialing, and other authorized operations, subject to appropriate contractual protections.
• To a healthcare client, payer, clearinghouse, government health program, or other party as necessary to perform contracted services.
• To professional advisers, auditors, insurers, and financing or corporate transaction participants under appropriate confidentiality obligations.
• When required by law, legal process, regulation, or a valid government request, or to protect rights, safety, and security.
• With your direction or consent.

Information may be processed in the United States and other locations where our authorized service providers operate, subject to applicable law and contractual safeguards.

6. Security and Retention

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, administer our relationship, comply with law and payer requirements, resolve disputes, and enforce agreements. Retention of client data may be further defined in the applicable services agreement or Business Associate Agreement.

7. Your Choices and Privacy Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, or information about certain disclosures of personal information. These rights may be limited where information must be retained or where MEBIRICA processes information solely on behalf of a healthcare client.

For patient information, please contact the healthcare provider that collected the information first. If we process it as the provider's business associate, we will support the provider as required by our agreement and law.

You may control cookies through your browser settings and opt out of promotional email using the unsubscribe method provided in the message.

Children

Our website is intended for healthcare professionals and business users, not children under 13, and we do not knowingly collect personal information directly from children through the website.

Policy changes

We may update this policy from time to time. We will post the revised version on this page and update the effective date. Material changes may also be communicated through other appropriate channels.

8. Contact Us